When will I receive my order?
Once you've placed your order from Samantha Chong, you will receive a confirmation email. Each individual product will vary in the time it takes to prepare and dispatch. Our standard processing time to prepare your order is 7/15 working days but during busy and seasonal periods this may be increased. This is due to the hand crafted nature of the studio and how long it takes to carefully prepare each order.
If you require your order sooner, please contact the studio direct via email to see if your order can be produced for the date by which you need it for by:
(please allow up to 24/36 hours for replies)
How we prepare and ship:
Once orders are ready to be dispatched, our standard method of shipping is Royal Mail 1st Class delivery that can take between 1/3 working days to be delivered. Your order will require a signature upon arrival to accept delivery. All orders are sent by logged mail for customers security and tracking. Unfortunately we cannot instruct the post service to leave the unsigned parcel in designated areas if you're not going to home.
If you have selected a next day service via Royal Mail Special Delivery, once your order has been prepared and is ready to be shipped, you will receive your order the next working day before 1pm.
If you have arranged a guaranteed Saturday delivery, your order will be sent by Royal Mail via Parcelforce and is guaranteed before 1pm on the nominated day.
Orders shipping to Europe will normally dispatch with DPD or UPS depending on location, size and weight of the order. Orders fir the US and rest of the world will ship with UPS or DHL, with all appropriate confirmation and tracking sent direct to the customer.
I haven't received my order?
If you have not received your order and the processing and delivery time has passed, please contact us via email or telephone and we will happily investigate to see where the order may be. Please don’t send multiple messages on different platforms as this can delay the communication.
In the event that your order may be in a waiting system during extremely busy seasonal periods, you will be notified of an updated processing time.
In the event that you are not satisfied, clothing and accessories (excluding pierced jewellery/swimwear/underwear) purchased from the shop floor or online boutique can be returned and exchanged for another product or returned for a credit value. Personal sized orders and products that have been altered or customised and changed from the advertised piece are non returnable, all sales are final.
The return can be made within a 7 working day period from date of delivery for UK customers and 14 working days for international customers with a valid receipt providing the item has not been used, worn or shows no sign of wear and is in perfect, re-sellable condition with labels in tact. Please note that your intended returned order/purchase will be rejected if there are any marks of make-up/artificial tan/body marks or stains or any signs of wear etc.
In the event of a non exchanged return, a credit value will be issued, valid for 6 months from date of return to be used by the customer only and is non transferable to another person. If your order has been returned by post, we keep your details on file once returned with the amount that the customer has on file. To redeem, simply email or telephone your new order. Credit values can not be used as a payment method for online purchases. Personal sized orders and products that have been altered or customised are non returnable.
For the exclusive hand crafted nature of the boutique and online boutique with limited availability of products and time to manufacture the products, we do not operate a refund policy.
Please note that due to the visual operations of an individual's mobile or computer device, there could be some visual and brightness differences in relation to the product that you see online. All our products are photographed with professional lighting and are not uploaded with a photoshop filter, screening the original photograph.
If you wish to return your order and it falls within the guidelines stated, please return to:
Samantha Chong Studios
Ormskirk Business Park,
83A New Court Way,
West Lancs, L39 2YT.
Please use a reliable and appropriate method of postage and packaging to return your purchase as we cannot take responsibility for parcels lost or damaged in the post. The customer is liable for any postage fees that you may incur to return the order back to us.
If any item of clothing or jewellery is deemed to be faulty please return back to boutique so it can be investigated for repair or replacement:
Any reduced product purchased in sale periods are non returnable or exchangeable. All sales are final.
This does not affect your statutory rights.
By ordering online we accept that you have read and understood our terms and conditions of sale.